Cancellation and Return Policy
Cancellation and Return Policy
Effective Date: 17.1.2025
1. Return Eligibility
- Items must be returned within 2 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as received.
- Custom or personalized items are not eligible for return unless they are defective or damaged.
2. Return Process
- Contact our customer service team at themarapachi@gmail.com to initiate a return.
- Provide your order number and reason for return.
- Ship the item back to us at “1250-2C, Parasakthi Nagar, Devanthiran House Street, Virudhunagar – 626 001”. You are responsible for return shipping costs.
3. Refunds
- Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
- Approved refunds will be processed and Credited within 5-7 days to Your Original Payment Method
- Shipping costs are non-refundable.
4. Cancellation
A cancellation policy for furniture products typically includes guidelines on when and how customers can cancel their orders. Here’s a general outline you can adapt based on your specific business needs:
A. Order Cancellation Before Shipment
- Customers can cancel their order within 24-48 hours of placing it for a full refund.
- After processing the product, we are not providing the cancellation and refund.
B. Order Cancellation After Shipment
- Once the item has been shipped, cancellation may not be possible.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, contact us at themarapachi@gmail.com.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: themarapachi@gmail.com
- Phone: +91 88081 88091
- Address: 1250-2C, Parasakthi Nagar, Devanthiran House Street, Virudhunagar – 626 001